Profile & Security

9 questions

How do I enable two-factor authentication?

In your profile, open the "Security" tab. Three methods are available: Google Authenticator via a mobile app (recommended), email code at each login, or SMS code (requires a verified phone number).

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How do I change my email address?

In your profile, click "Change my email". A verification link is sent to the new address — the change only takes effect after clicking that link. Your old address remains active until the change is confirmed.

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How do I download my personal data?

In your profile > Data & Privacy tab, click "Download" in the Personal data section. A JSON file containing your profile and login history is generated immediately. This is your right to data portability under the GDPR.

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How do I delete my account?

In your profile > Data & Privacy tab, use the Delete my account section. A confirmation code is sent to your email. Your personal data is anonymised but your invoices remain archived in line with accounting legal requirements.

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Do I need a VAT number to sign up?

Yes, a VAT number is required to use Ledgerly, as the service is for registered businesses only. If your number is already active, enter it during registration — it is verified in real time against the EU VIES database. If you have just set up your company and your number has not yet been assigned, tick the "VAT number pending" box: you then have 30 days to provide it.

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What is the 30-day trial period?

Every new account gets 30 days of full access to Ledgerly automatically. After that period, if no subscription has been taken out, the account is suspended. Your data remains accessible once a subscription is activated.

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How do I change the interface language?

On the login and registration pages, a FR / EN / NL / DE selector is shown in the top right corner. Once logged in, the language is the one chosen at registration. You can change it from your profile.

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How do I manage my email notification preferences?

In your profile, open the Notifications tab. Two options are available. "Ledgerly news and tips" lets you receive product updates and advice by email. "Alert on each login" sends you a confirmation email every time a new login to your account is detected, useful for spotting unauthorised access. Enable or disable each option individually, then click "Save preferences".

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How do I manage my subscription and change plan?

In your profile, open the Subscription tab. You can see your current plan (Trial, Pro or Expert), the next billing date and your invoice history. To change plan, click "Change plan" — the list of available offers with included features appears. The change takes effect immediately.

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