Credit notes

3 questions

What is a credit note?

A credit note is a document that partially or fully cancels an invoice. It is the only legal way to correct or refund an invoice that has already been issued — you cannot simply delete it.

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How do I create a credit note?

From the relevant invoice page, click "Credit note". A form opens — add only the lines to be credited. The credited amount then appears on the original invoice as a deduction.

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Can I create multiple credit notes on the same invoice?

Yes. The remaining balance due is recalculated each time by subtracting the total of all linked credit notes. You can therefore credit an invoice in several instalments.

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